If you cannot find the information you are looking for with reference to our help section, please contact your library with a detailed description of your problem or question.

Boulder Public Library

Louisville Public Library

Mamie Doud Eisenhower/Broomfield Public Library

Lafayette Public Library

Longmont Public Library

Loveland Public Library

Westminster Public Library

In order to facilitate troubleshooting, please include the following information in your correspondence:

• Steps to reproduce the problem (in as much detail as possible)
• Exact text of any error message (screen shots are helpful)
• URL(s) of any error page(s) you encounter
• Library card number
• Title(s) of problem download(s)
• Applicable software version (this information can typically be found under Help > About.)
• Operating system (Mac® OS 10.6.2, Windows® 7, Windows Vista®, Windows XP, etc.)
• Internet browser and version (Internet Explorer® 8.0, Firefox® 3.0, etc. In most browsers, find this under Help > About.)
• If applicable, device type and operating system